Can you spot the leaders in your company? Don't assume you can identify them by their positions. What about those employees who consistently step up? The field agent who solves a previously intractable problem or the service rep who thinks outside the box and creates unshakable customer loyalty?
These are more than good employees, they are hidden leaders who are critical to an organization's long-term success. Managers today need to make the most of all their resources and The Hidden Leader shows them how to recognize and cultivate these talented but under-utilized employees.
With real-world examples and QR codes that readers can scan for instant access to online assessments, this book helps managers discover these secret saviors and enable them to deliver even greater value to customers.